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NYRU ServicesNYRU Services

Terms of Service and Policies

Last Updated: April 23, 2025 - Agreement Revised

NYRU Responsibilities

  • NYRU is not liable for data loss, even if the customer has purchased backup services.
  • NYRU reserves the right to terminate any service or contract at any time.
  • NYRU is not responsible for the content or activities hosted on the servers and is not obligated to monitor them.

Customer Responsibilities

The customer is responsible for ensuring that all information shared in the system or customer panel is accurate and up to date.

Every customer who pays for the service is deemed to have accepted the service agreement and terms.

Strictly Prohibited Activities

  • Cryptocurrency mining
  • Spam and illegal content
  • Activities violating German and UK laws
  • Proxy, VPN, or traffic tunneling services
  • DDoS attacks or supporting such activities

Virtual Server / Game Server

Fair Usage Policy

  • CPU and network usage cannot be continuously used at high levels.
  • Customers with consistently high traffic may be required to purchase additional traffic packages.

Refund Policy

  • No refunds are provided except for unresolved technical issues caused by NYRU.
  • In such cases, only the unused service time is refunded.
  • Approved refund requests will be processed within 3 business days.
  • The refund may take up to 10 business days to reach the customer, depending on bank processing times.

Dedicated Server

Fair Usage Policy

  • Monthly traffic limit is 50 TB. If exceeded, connection speed will be throttled to 10 Mbps.
  • Additional traffic requires the purchase of a traffic package.

Refund Policy

No refunds are provided under any circumstances for dedicated server services.

SLA (Service Level Agreement)

Support Policy

  • Support requests must be responded to within 24 hours by the support team.
  • If resolution requires more time, the customer must be informed within 24 hours.
  • Support is only available through official channels:
  • Discord: discord.gg/V3X8H3UZCb
  • Customer Panel: my.nyru.net
  • Email: info[at]nyru.net
  • WhatsApp: +44 745 960 1969
  • Support requests can only be created by the service owner.

Uptime Guarantee

  • All services come with a 99% uptime guarantee (maximum 8 hours downtime per month).
  • If uptime falls below this threshold, a 30% discount will be applied to the next month's payment.

Exclusions from Guarantee

  • Internet service provider or infrastructure outages
  • Power outages
  • Natural disasters (earthquake, flood, storm, etc.)
  • Cyber attacks (DDoS, etc.)
  • Customer configuration errors or system-related problems
  • Excessive traffic loads
  • Legal regulations or official interventions

Other Services and General Terms

Refunds & Balance Policy

  • Account balances loaded via the customer panel are non-refundable.
  • If a service is not delivered within the promised time, NYRU will issue a full refund.

Disputes

  • Chargebacks or disputes are strictly prohibited and will not be accepted under any circumstances. All refund requests must be submitted exclusively through our official channels, and any attempt to initiate a chargeback or dispute may result in the immediate suspension or termination of services.

Terms & Updates

  • NYRU reserves the right to modify service terms.
  • Any changes will be communicated to customers via email.

Service Duration

  • If a service is not renewed after the expiry date shown in the customer panel, it may be suspended or deleted.
  • NYRU cannot be held responsible for such cases.

It is declared that the Terms of Service and Policies specified by NYRU SERVICES LIMITED have been read and accepted by the Customer.